Delivery Charges:

  • £2.50 per Lu Ban Cooks box via Royal Mail standard delivery
  • Free courier delivery for £75+ spend on Lu Ban Heat at Home dishes (to single address)
  • £5 courier delivery for £30-£74.99 spend on Lu Ban Heat at Home dishes (to single address)
  • £7.50 courier delivery for £20-£29.99 spend on Lu Ban Heat at Home dishes (to single address)

Due to the expense of the packaging and shipping of fresh produce, our minimum order value for Lu Ban Heat at Home dishes is £20, although if you want to order items under this value, the delivery cost will be £15.

When will I receive my order?
Lu Ban Cooks Boxes (containing sachet ingredients)
Your order will be prepared and posted via Royal Mail standard delivery the next working day. It can take up to 3 days to arrive (may take longer in exceptional circumstances and pressures placed on Royal Mail, for example due to COVID-19). Lu Ban Cooks boxes are slim packages that fit through most standard sized letterboxes so you won't usually need to be available to take receipt of the delivery.

Each Lu Ban Cooks box can hold the sachet ingredients for up to three recipes, so if you order more than one box, you will receive each box in the post separately, and will be charged for delivery per box.

If you order a Lu Ban Cooks box (or boxes) and Lu Ban Heat at Home dishes at the same time, your Lu Ban Cooks box will be sent to you inside the packaging with your Heat and Home dishes - you will only pay the delivery charge for the Heat at Home products.

When will I receive my order?
Lu Ban Heat at Home dishes (fresh produce)
You place your order on day 1. Your order will be prepared and dispatched the next working day. You will receive your delivery by courier the day after that. Please note that orders cannot be returned by the courier and will be left at the delivery address even if nobody is at the address. Under no circumstances will packages be returned by the courier.

NO REFUNDS WILL BE GIVEN FOR SPOILED FOOD DUE TO NON-AVAILABILITY TO RECEIVE DELIVERY AT A DELIVERY ADDRESS.

Ordering schedule for orders including Lu Ban Heat at Home dishes:
Order Monday > prepare and dispatch Tuesday > delivery Wednesday
Order Tuesday > prepare and dispatch Wednesday > delivery Thursday
Order Wednesday > prepare and dispatch Thursday > delivery Friday
Order Thursday > prepare and dispatch Friday > delivery Saturday
Order Friday > prepare and dispatch Monday > delivery Tuesday
Order Saturday > prepare and dispatch Monday > delivery Tuesday
Order Sunday > prepare and dispatch Monday > delivery Tuesday

Please add one day for preparation, dispatch and delivery where an order is made just before a Bank Holiday.

Get in touch
If you want to place a large order with multiple delivery addresses, or have any questions at all, please contact us before placing your on 03301 070 787 or email hello@lubankitchen.co.uk.

Party Packages
If you'd like to organise an online Christmas party and have one of our chefs join your online party and cook with you, please get in touch and we will be glad to help if we can!

Party packages with cocktails, gin and Champagne are also possible - get in touch and let us know your budget and we will do all we can to assist.